Report a Maintenance Issue

Consider whether the issue is a body corporate or an owner responsibility (see notes below).
If the issue is a body corporate maintenance issue then complete the form below:

Name*
First Last
Your Lot Number*
Your Phone Number*
Your Email*
Maintenance Issue (Select one from drop-down list)*
Describe the issue (include any steps already taken to rectify)*
File
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Max. file size: 200 MB, Max. files: 4.
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How to determine if a maintenance issue is a body corporate or an owner responsibility:

Firstly, what is the framework for strata living?

Each lot owner belongs to the Body Corporate and has duties and obligations for such things as:

Keeping their lot in good condition,
Following the by-laws of the property, and
Not creating a hazard or interfering unreasonably with the use or enjoyment of another lot or common property by a person who is lawfully there.

Full details are available in the Body Corporate and Community Management Act 1997 and the by-laws for Tide Residences.

The subdivision type for Tide Residences is a Building Format Plan (BFP). Under a BFP the boundary of each lot is represented by a thick black line. A thin black line that is outside a boundary indicates common property, and a thin black line that is inside a boundary indicates a feature of the lot owner’s property.

Survey Plans are available from the Owner Portal on Archers’ website: https://abcm.com.au/.
A detailed explanation of a BFP is available on this link: https://www.qld.gov.au/law/housing-and-neighbours/body-corporate/maintenance/format-plan/building.

Secondly, who is responsible for what?

The body corporate is responsible for things like:

The outside of buildings, including roofs and also the balustrades on private balconies.
Roads, gardens and lawns on common property.
Facilities on common property (e.g. swimming pools and barbecues).
Doors and windows in a boundary wall (see thick line on BFP).
Utility infrastructure that is on common property or provides services to more than 1 lot (e.g. blocked sewer on common property).

Lot owners are responsible for things like:

The inside of their lot, including all fixtures and fittings inside the lot.
Doors and windows leading onto a private balcony or patio.
Utility infrastructure that is within the boundaries of the lot and only services that lot (e.g. internal plumbing and wiring).
Utility infrastructure that is on common property, if it only services that lot (e.g. air conditioner compressors, hot water systems and water pressure valves).
Seeking approval for any changes to the appearance of their lot, including fixtures or fittings installed in exclusive use areas or on common property. Unapproved installations will be disclosed to potential buyers when they do their due diligence and may impact on the value of the property.
Maintenance of their lot, including any exclusive use areas which the owner has the benefit of.

Lastly, how are difficult or complicated matters resolved?

Successful strata living relies on each lot owner and resident to act reasonably and be willing to work together with their committee and body corporate management company to understand and address difficult or complicated matters. Educating oneself about strata living is an excellent starting point and there is plenty of reliable information available from body corporate management companies, as well as Qld Government websites.